FAQ:

 

Q: How do I contact the board?

A: Write an E-mail to: Info@dtuclimbing.dk

A: Join our Facebook group: DTU Climbing

 

Q: Why is my card not working?

A1: Cards are activated manual, and needs to be done by a board member and can take a couple of days before we get around to it. 

A2: We are missing your card no. before we can activate your card. If you did not write your card no. under the registration, please write an E-mail to info@dtuclimbing.dk or reg@dtuclimbing.dk.

A3: your card might not be activated. Go to https://cardadmin.cas.dtu.dk/ and check if your card is working. In here, you can also see if you have access to the gym. 

 

Q: How do I get a card for the gym? 

A1: If you are a part of DTU, you will have a access card, this is the card that is used to get access to the gym.

A2: If you are not a part of DTU, then you will need to contact the board by E-mail to either info@dtuclimbing.dk or reg@dtuclimbing.dk. Else, you can go to DTU sport in the glass office in building 101: entrance b. Their opening hours are:

 

Monday to Wednesday kl. 10.00 - 13.00.

Thursday: 15.00 - 17.00 

Friday: 10.00 - 13.00.

 

Q: Can I try out the gym outside the first Tuesday of every month?

A: You can contact the board, to see if any have time to give access and a tour.

 

Q: Are their lockets available? I can see some of them are empty.

A: If there are no lockers in the shop, then there are no lockers available, and somebody have paid for that locker.

 

 

Q: When is the gym open?

A: We follow the DTU’s opening hours: 05:00 - 22:45

 

A: The gym will be closed doing events that uses the hall below it, such as exam, job fair and other events.

We will post on Facebook when this happen, and try to keep our calendar up to date.

 

Q: When are the trips? 

 

A: we will post on Facebook when there are trips close; else check the calendar they are colored purple.

 

Q: Why was my locker cut open? In addition, how do I get my stuff back?

A: Every season start; we will cut open all the lockers that are not spoken for. If you have taken a locker, without asking for one/buying one, we cannot contact you and we have therefor cut open the locker and emptied it.

A: All the stuff from the locker have been place in a bag with a number on it, and you can get it back by contacting the board. 

 

Q: Is there a discount, as there is only X-amount of month left?

A: There is no discount, even if there is only one day left of the season.