FAQ:

Q: Are there shoes in the club?

 
A: Shoes are available for free for use in the club. Please make sure to spray the shoes with the disinfectant spray and put the shoes back in the appropriate box after use so we can keep the area tidy!

 

Q: What do I need to start climbing at DTU Climbing

 A: Since we only offer bouldering and you can borrow shoes at the gym if you do not have any, all you need is some workout clothes and you are ready to go.


Q: How do I contact the board?

A: Write an E-mail to: Info@dtuclimbing.dk

A: Join our Facebook group: DTU Climbing

 

Q: Why is my card not working?

A: First make sure your DTU card is registered. Go to "Edit profile" and make sure that the card number listed under "DTU Kort Nummer" and your name and address listed under "name and address" is correct. If your card is not listed here, please add it by clicking the "update profile" button at the bottom of the page. 

Then check your card status on: https://cardadmin.cas.dtu.dk/

 

Q: I have Payment Issues, What do I do?
DTU Climbing is using NETS as a payment platform, and NETS is using multi-step-verification for payment.
If you have payment issues, go to: https://enroll.3dsecure.no/nets-nemid-enroller/EnrollSite?lang=en
Here you can connect you payment card, with your mobile number, to make sure that your card is not stolen.
 
You should also check you address, to make sure  that it is an Danish address. If the system have picked up a non-Danish adress, it will have trouble completing the payment. 

  

Q: What is the code for the main door to DTU Sports area

A: If you are DTU Student or associate, you should use your own access code. 
A: If you only have a DTU Climbing access card, then the code is 2800

 

Q: How do I get a card for the gym? 

A: If you are a part of DTU, your general DTU access card will be the card used to get access to the gym.

A: If you are not a part of DTU, you will need to pick up a DTU Climbing access card. This can be done either by stopping by during the facility tryout times (dates and times are listed on the front page) or by going to the DTU sport office in the glass box in building 101: entrance b through the first door on the right. Their opening hours are:

Monday and Tuesday: 10.00-13.00

Wednesday: 9.30-13.00

Thursday: 15.00-17.00

Friday: 9.30-12.30 


Q: Are their lockets available? I can see some of them are empty.

A: Lockers are first come, first serve. If there is one that is empty, with  no lock on it, you can take it. They will be cut open twice a year, in July/august and in January/February

Q: When is the gym open?

A: We follow DTU’s opening hours: 05:00 - 22:45

A: The gym is closed during events in the sports hall. These events include things like exams, job fairs, and other events. We will post on Facebook when this happens and we will try and keep the calendar up to date.

 

Q: When are the trips? 

 A: We will post on Facebook when there are trips coming up. Otherwise, check the calendar where trips are colored purple.


Q: Why was my locker cut open? In addition, how do I get my stuff back?

A: At the start of every season, we will cut open all the lockers that are not claimed. If you have taken a locker without asking for/buying one, we cannot contact you and will therefore cut open the locker and empty it. The contents of the locker will be placed in a labeled bag which can be retrieved by contacting the board.


Q: Is there a discount, as there is only X-amount of month left?

A: There is no discount, even if there is only one day left of that season.

 

Hold i dag

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